Refund policy
Last updated: August 7, 2026
Personalized products
Every Fuzka name sign is made to order and personalized with the name you choose. Under EU consumer law (Article 16(c) of Directive 2011/83/EU), the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. This means that personalized items cannot be returned or exchanged unless they arrive damaged or defective, or we made an error with your order.
Please double-check the club selection and the spelling of the name before placing your order. The name is printed exactly as you enter it.
Damaged, defective, or incorrect items
If your order arrives damaged, has a manufacturing defect, or does not match what you ordered (wrong club, wrong name, wrong product), contact us at fuzka.store@gmail.com within 14 days of delivery. Please include:
- Your order number
- A short description of the issue
- Photos of the item and, if damaged in transit, the packaging
We will offer a free replacement or a full refund, at your choice. You will not be asked to return a damaged or defective personalized item at your own cost.
Non-personalized products
If we offer non-personalized items, you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To exercise this right, contact us at fuzka.store@gmail.com within the 14-day period. Items must be returned unused and in their original condition. We will refund the purchase price including standard delivery within 14 days of receiving the returned goods. Return shipping costs are borne by the customer unless the item is faulty.
Refund processing
Approved refunds are issued to the original payment method within 14 days. Depending on your bank or card provider, it can take additional days for the amount to appear on your statement.
Contact
Questions about this policy? Email us at fuzka.store@gmail.com.