Refund policy
Last updated: November 3, 2026
Personalized products
Every Fuzka name sign, keychain and magnet is made to order and personalized with the name you choose. Under EU consumer law (Article 16(c) of Directive 2011/83/EU), the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. This means that personalized items cannot be returned or exchanged simply because you change your mind. Your rights when goods are faulty, damaged or do not match your order remain unaffected.
Please double-check the band, product type, colour choices and spelling of the name before placing your order. The name is printed exactly as you enter it.
Damaged, defective, or incorrect items
If your order arrives damaged, has a manufacturing defect, or does not match what you ordered (wrong band, name, product or colours), contact us at fuzka.store@gmail.com as soon as you notice the issue. Reporting delivery damage promptly helps us investigate; this does not limit your statutory rights or legal guarantee. Please include:
- Your order number
- A short description of the issue
- Photos of the item and, if damaged in transit, the packaging
We will offer a free replacement or a full refund, at your choice. You will not be asked to return a damaged or defective personalized item at your own cost.
Non-personalized products
If we offer non-personalized items, you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To exercise this right, contact us at fuzka.store@gmail.com within the 14-day period. You then have 14 days to send the goods back. You may inspect them as you would in a shop; you are responsible for any diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We will refund the purchase price and the cost of our least expensive standard delivery option within 14 days of your withdrawal notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier. Return shipping costs are borne by the customer unless the item is faulty.
Refund processing
Approved refunds are issued to the original payment method within 14 days. Depending on your bank or card provider, it can take additional days for the amount to appear on your statement.
Contact
Questions about this policy? Email us at fuzka.store@gmail.com.